Return and Exchange Policy
At LOËLA, we take care to ensure that all products are properly checked and packed before dispatch.
Due to the nature of beauty and personal care items, we only accept returns or exchanges for valid reasons such as defective items or incorrect products delivered.
1. Eligibility for Returns
Requests must be made within seven (7) calendar days from the date of receipt.
To qualify, items must:
- Be unused and in original condition
- Be in complete and undamaged packaging
- Include all original components, if applicable
2. Proof Requirement
A clear and continuous unboxing video is required for any claim involving damaged, defective, or incorrect items.
The video must:
- Show the package unopened
- Capture the full unboxing process
- Clearly display the issue
Requests without sufficient proof may be declined.
3. Non-Returnable Cases
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Change of mind
- Incorrect product selection
- Buyer’s remorse
- Opened or used items not proven defective
We encourage customers to review product details carefully before placing an order.
4. Resolution
Once a request is reviewed and approved, LOËLA may offer:
- Replacement of the item, or
- Store credit, depending on availability
Shipping arrangements and costs for approved returns will be advised accordingly.
5. Contact
For return or exchange requests, please contact us at:
admin@loela.shop
LOËLA reserves the right to assess all requests and determine appropriate resolution based on the information provided.