Privacy Policy

Effective Date: April 9, 2026
Website: https://loela.shop
Business Name: LOËLA, a retail brand of Lujo Lifestyle Ventures Inc.

1. Introduction

At LOËLA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

When you use our website or place an order, we may collect the following personal data:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping and Billing Address
  • Payment Details (processed securely by our payment gateway partners)
  • Device/browser information (for analytics and site optimization)

We do not store credit card numbers or sensitive payment information.

3. How We Use Your Information

We use your data to:

  • Process orders and deliveries
  • Contact you regarding your order
  • Improve our website and customer service
  • Send promotional offers (if you subscribe to our newsletter)
  • Comply with legal requirements

4. Sharing of Information

We may share your data with trusted third parties such as:

  • Logistics partners (for delivery purposes)
  • Payment gateways (e.g., PayMongo, Maya)
  • Marketing tools (e.g., email newsletters)
  • Government agencies, if required by law

We do not sell or rent your personal information.

5. Messenger and Chat Support

If you communicate with us through messaging platforms such as Facebook Messenger or website chat, your messages may be processed by automated systems to provide faster responses.

These interactions may be stored and reviewed for customer support, order assistance, and service improvement.

6. Data Protection

We implement appropriate security measures to protect your personal data.

Our website uses SSL encryption, and we work only with reputable service providers that follow industry-standard data protection practices.

7. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the right to:

  • Access the personal data we have about you
  • Correct inaccurate or outdated information
  • Request deletion of your data (subject to legal exceptions)
  • Withdraw consent to receive marketing communications

To make a request, email us at admin@loela.shop

8. Cookies

We use cookies to enhance your browsing experience and analyze traffic. You may disable cookies in your browser settings.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

We do not sell or share personal information with third parties outside of necessary service providers.