Terms and Conditions

Last updated: April 9, 2026

Welcome to loela.shop, operated by LOËLA, a retail brand of Lujo Lifestyle Ventures Inc.

By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use this website.

1. Use of the Site

  • This site is intended for individuals aged 18 and above or with the supervision of a parent or legal guardian.
  • You agree not to misuse our website or assist anyone in doing so.

2. Product Availability and Pricing

  • All products listed are subject to availability.
  • Prices are shown in Philippine Pesos (PHP) and are inclusive of 12% VAT, unless otherwise stated.
  • We reserve the right to change pricing and availability at any time without prior notice.

3. Orders and Payments

  • Orders placed on our site are subject to acceptance and confirmation.
  • We accept various payment methods including GCash, Maya, bank transfers, and credit/debit cards via PayMongo or other integrated gateways.
  • Transactions that are incomplete, flagged, or deemed suspicious may be canceled or held for verification.

4. Shipping and Delivery

  • We ship within the Philippines only.
  • Shipping fees vary depending on location and delivery method selected at checkout.
  • Estimated delivery times are provided for reference only and may vary due to unforeseen circumstances.

5. Returns and Exchanges

  • We accept returns or exchanges for valid reasons (e.g., defective items, wrong product delivered) within 7 calendar days of receipt.
  • Items must be returned in their original condition, with complete and undamaged packaging and all included accessories or documentation.
  • A clear unboxing video is required as proof if the item was received damaged or defective upon opening. The video must show the unopened packaging being opened for the first time.
  • Requests without sufficient proof may be declined or subject to a restocking fee.
  • Returns due to change of mind, incorrect purchase, or buyer’s remorse are not accepted. We encourage customers to review product details carefully before placing an order.
  • For return requests, email us at admin@loela.shop.

6. Product Assurance

  • At LOËLA, we are committed to providing authentic and high-quality products.
  • All items are carefully sourced from trusted suppliers and are checked prior to dispatch to ensure they are in proper condition.
  • Due to the nature of beauty and personal care products, we do not offer warranties or repairs.
  • We guarantee that products are new, unused, and properly packaged. Customers are advised to check items upon receipt and report any concerns within the allowed return period.
  • For hygiene and safety reasons, we do not accept returns or exchanges for used or opened items unless proven defective upon delivery.

For assistance, you may email us at admin@loela.shop.

7. Intellectual Property

  • All content on this website—including but not limited to logos, text, images, and product descriptions—is the property of LOËLA or its respective partners and may not be used, reproduced, or distributed without prior written consent.

8. Limitation of Liability

  • We do not guarantee that the website will always be available, secure, or free from errors.
  • LOËLA shall not be held liable for any direct or indirect damages resulting from the use of, or inability to use, this website or its products.

9. Privacy

  • We are committed to protecting your data. Please refer to our [Privacy Policy] for more information.

10. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
  • Continued use of the website after any changes constitutes your acceptance of the revised terms.